Receptionist Supervisor Permanent

Don’t just live life….love life!

Who wants to go to a boring job? At Lifespace, we get paid to create memories for our residents!

We are not limited by our job title. We are one team united by our passion for service with a dash of fun. No matter the stage in your career, this is your opportunity to be empowered to create your own lasting impression. Lifespace Communities would like to introduce the opportunity to become a Receptionist Supervisor working 1pm to 8pm Wednesday-Sunday at Oak Trace, located in Downers Grove, IL. Our competitive hourly pay rate is $17-$21 hour. The Receptionist Supervisor greets those entering the community, validates and communicates the nature of their visit, and completes a variety of administrative assignments. The Receptionist Supervisor ensures the highest level of resident satisfaction by providing services and information the residents request within the guidelines of the community. This position proactively anticipates the needs of the residents so a solution can be offered before requested, personalizing the delivery of the service to meet the specific needs of each resident. This position organizes the Receptionist Supervisor team schedules and performs orientation and training duties for the team. A few other details about the role:

• Acknowledge and greet all residents, guests and team members with utmost courtesy and urgency. Ensure visitors sign in; validate nature of their visit and notify resident or team member of the visitor. Provide for high levels of resident engagement.
• Answer phones and other communication devices promptly and transfer messages to the appropriate party. Handle inquiries and release information in accordance with established policies and procedures.
• Clearly communicate emergency information including fire, severe weather, missing person) to residents, guests and team members using community procedure.
• Track and remind team of mandatory training in the Community. Assist in the completion of 90-day and annual performance reviews for concierge team.
• Assist in data entry completion of resident face sheet information into SOS annually.
• Enter data into the Lifespace Preference spreadsheet as provided by team members.
• Using Point-of-Sale system perform minor financial transactions associated with selling of stamps, gift certificates, fax and/or photo copying.
• Perform administrative tasks for supervisor, residents and guests as requested.
• Receive and ensure distribution of mail and other deliveries to the appropriate residents or department. When desk coverage is available, deliver packages and perishables to resident homes.
• Be knowledgeable of local current attractions or events and offer recommendations and personal services that may include, but not limited to, restaurant reservations, recreation requests, doctor appointments, floral orders, dry cleaning, etc., for residents and visiting guests. Information provided may include maps, literature and other materials.
• Remind residents of scheduled reservations and other events. Assist residents with sign-up sheets and filling out community forms such as regular community bus routes, special transportation requests as provided at each community and room set ups for gatherings. Responsible for accepting reservations for use of rooms and for guest rooms per Community procedure.
• Responsible for keeping work area clean, orderly and safe at all times.
• Open and close the concierge desk and properly secure all files, keys and equipment.
• Receive inquiries and release information in accordance with established policies and procedures. Comply with HIPAA regulations surrounding handling and communication of medical and financial information.
• Ensure guests/visitors abide by existing rules and refuse move-in to persons, as directed. Call Safety and Security Officer when assistance is needed. In absence of safety and security team, direct vendors and emergency vehicle drivers as needed.
• Practice exemplary public relations and customer service with all contacts, to enhance the positive image of Lifespace and its communities.
• Comply with applicable federal, state and local laws, rules, and regulations; maintain knowledge of and follows all company policies and procedures.
• Obtain knowledge and demonstrate the principles of Living Lifespace , person directed care and successful aging philosophies and their inherent core values of commitment, respect, compassion, dedication, team work and quality. Team member will support, actively participate and act in accordance with the principles of the Living Lifespace service culture and be familiar with and fluent in the language and service pillars of Living Lifespace.

And here’s what you need to apply:

• High school diploma or equivalent required.
• Hospitality or customer service experience preferred.
• Must have the ability to follow written and oral instructions.
• Customer service experience required. A willingness to learn is needed.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Ability to read, write and speak English sufficient to perform job duties and to interact and communicate with residents, vendors and team members.
• Knowledge and ability to use Microsoft office software and other office equipment.
• Ability to keep information confidential.
• Ability to teach, motivate, assign and track tasks of others.
• Ability to read, write and speak English sufficient to perform job duties and to interact and communicate with residents, vendors and team members.

Lifespace has enjoyed over 40 years of success and this is just the beginning. With new opportunities, continued growth, and the support from your Lifespace family get ready to ignite your life and experience Living Lifespace. ORGANIZATIONAL OVERVIEW:
Lifespace Communities headquartered in West Des Moines, Iowa, is one of the nation’s largest senior living provider of non-profit retirement communities. The organization has annual revenue of over $340 million and employs over 3,800 team members. Lifespace Communities is an Equal Employment Opportunity Employer.

Lifespace has remained true to its founding ideal: to help create exceptional, financially sound communities where people could enjoy a more rewarding and secure retirement. The organization is committed to excellence and innovation in creating communities that celebrate the lives of seniors. Lifespace serves over 5,100 residents. The Lifespace Communities are as follows:

• Abbey Delray – Delray Beach, Florida
• Abbey Delray South – Delray Beach, Florida
• Beacon Hill – Lombard, Illinois
• Claridge Court – Prairie Village, Kansas
• Edgemere – Dallas, Texas
• Friendship Village Of Bloomington – Bloomington, Minnesota
• Friendship Village Of South Hills – Upper St. Claire, Pennsylvania
• Harbour’s Edge – Delray Beach, Florida
• New Castle – Mequon, Wisconsin
• Oak Trace – Downers Grove, Illinois
• Querencia at Barton Creek – Austin, Texas
• The Stayton – Fort Worth, Texas
• Village On The Green – Longwood, Florida
• The Waterford – Juno Beach, Florida

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Email:

Equal Opportunity Employer, including disabled and veterans.

If you want to view the EEO is the Law poster, please choose your language: English – Spanish – Arabic – Chinese

If you want to view the EEO is the Law Supplement poster, please choose your language: English – Spanish – Chinese

If you want to view the Pay Transparency Policy Statement, please click the link: English