Job Title: Medical Receptionist
FLSA Status: NE
Reports to: Front Desk Supervisor Last Revised: 01/24/2020
Job Summary: The Medical Receptionist ensures patient appointments are appropriately scheduled, rescheduled, or canceled, depending on the needs of the patients. Responsibilities include entering patient information into the data system, answering patients’ questions, and arranging referrals to other medical or dental specialists. The successful receptionist will be able to organize and maintain patient waiting areas as well as front-desk areas. Ultimately, a top-performing Receptionist will perform all duties in a compassionate and timely manner that ensures practice efficiency.
Must be able to work the following schedule:
Monday 1pm -8pm
Tues|Wed|Thurs 1pm-7 pm
Friday 1pm-5 pm
Knowledge, Skills, and Abilities:
Greets and welcomes patients, performs all check-in tasks including verifying income, updating patient information (including updating all forms related to HIPAA, Patient Responsibility, etc.), collecting copays, and guiding patients to the waiting area. May also need to assist patients with the information forms. Responsible for answering phone calls to schedule, reschedule, schedule follow-up appointments, provide reminder calls (includes leaving applicable messages), and manage cancelled appointments. Is responsible for verifying methods of payment and collecting payment as needed.
Responsible for calling insurance companies to verify insurance and determine if patients are required to make co-payments. Makes sure that the insurance information is updated in the chart correctly.
Creates patient case records (e.g., current medications, clinical questions, etc.).
Prepares patients’ charts and daily schedules for dental staff (if applicable) and performs general office duties, such as answering phones, photocopying, filing, faxing documents, sending medical and/or dental records, stock office supplies, and keeping the front desk areas clean and organized.
Performs other duties as assigned.
Working Environment and Physical Activities
This job is performed in a professional office environment. This role routinely uses equipment related to their specialty (computers, etc), as well as standard office equipment such as phones, photocopiers, filing cabinets, etc.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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