Responsible for maintaining and promoting hospitality at all times; welcoming and serving our guests in a courteous, efficient, and friendly manner, both face-to-face and on the phone. Have the ability to supervise front desk team and accept additional responsibilities assigned by the Front Desk Manager. Responsible for settling guest accounts upon check-out, resolving guest issues and completing special request when necessary for our guests.
Headquartered in Bryan/College Station, Texas with additional offices in Houston, San Antonio, and Waco, Oldham Goodwin Group, LLC, is a fully integrated commercial real estate firm offering comprehensive brokerage, development, management and advisory services throughout the state of Texas. Our brokerage platform is designed to be full service for investors and to support our brokerage professionals in various property specialties, including retail, office, industrial, land, multifamily and hospitality property types.
Benefits: Health Insurance, Paid Time Off, Dental Insurance, 401(k), Vision Insurance, Life Insurance, Disability Insurance
Company: Springhill Suites
· 2 years hotel guest services experience
· Exhibits strong customer service skills, including multi-tasking
· Ability to work independently from 3pm-11pm
· Is a problem solver
· Open to cross-training and assisting in other departments as necessary
· Has open, flexible availability
Specific duties include, but are not limited to the following:
· Provide the highest quality of service to the customer at all times
· Check guests in and out in an efficient and friendly manner
· Promptly, effectively, and empathetically assist with guest requests and complaints
· Be very knowledgeable of Marriott Rewards program and promotions
· Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
· Be knowledgeable of the local area, including: shopping, entertainment, and dining
· Take reservation requests efficiently
· Block rooms and handle special requests
· Post guest charges and compute guest bill, collect payment, and make change for hotel guests following all cash handling procedures
· Complete any other related task given by manager
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